Indeed, SAIB Bank.. This was the comment of a customer who had failed over a long period of time to solve his problem with his bank.. Why are some banks satisfied to offer the worst in a sector that basically depends on attracting and tempting the customer with the best banking services he has, good dealing, and providing the best.. The company’s bank Arab International Banking – Saib – Egypt is one of the segment of banks that succeeded in arousing the dissatisfaction of its customers and leaving them lamenting their luck on social media groups after their complaints failed to obtain their rights.
“There is no credibility and they do not have a system.” This was the text of a complaint from one of the customers who cried out about the customer service treatment. The complainant added, documented on social media sites, “They have no system and no credibility. I will file a case against them and I will inform the Central Bank of all the voices and messages that I have from their employees.” And the notifications and account statements that condemn them and prove that they are seriously deceiving customers. I hope everyone who knows someone who asks about this bank will say no, I am holding the page. He responded to everyone who asked about opening an account and said, “I hope that everyone who is harmed by the bank will do this. This bank must be closed so that it becomes an example for all banks that insult customers.”
Another customer added, “I sent a complaint to the management of Saype Bank and I have the complaint number. I sent a complaint to the Central Bank of Saype Bank and the investigation is underway. I sent a complaint to the Prime Minister and it is being investigated, and of course I have all the complaint numbers and I will not leave them.” Of course, the format of the unit of messages confirms the extent of the discontent and anger that affected customers. saib, and at the same time demonstrates the level of service provided to the masses.
The Grievances Office at Saib Bank is still full of calls for help. Another said, “Take the new one. I made a deposit yesterday in their machine. Today I made a transfer that I did not hear with a check on the account. I found the amount is not available. Call customer service and say, ‘Sorry, the amount is not heard. The balance is not on the second working day, and today and tomorrow is a vacation.’ You will hear on me.” On Sunday, imagine making a deposit and not receiving it in your account, and I deserve to come back to deal with them ».
The last complaint credibly reflects Saib’s real crisis, which is its lack of interest in technological and digital development and its lack of a real development plan to join the race for financial inclusion, development, expanding the customer base and attracting new capital.
Another customer complained, saying, “I am a customer who is committed to paying my installments on time, and they charge me 200% interest, yet they withhold the answer to renewing the license with a strange logic.”
Another pointed out, “A bank that turns away respectable, committed customers. It does not gain a committed customer and keep him in order to bring him back again because of logic, sterile thinking, and great mismanagement.” All of these are just a small part of the torrent of complaints that reflect failure in management and at the same time raise the question about the secret behind Saib’s management’s insistence on… Staying in a stalemate.
