The follow-up department at “Banker” received many complaints that embody their suffering with the International Arab Banking Company “SAIB” Bank, and most of them reflect the deterioration and modesty of banking services at the bank, which do not rise to the level of a sixth-class bank.
Most of the complaints centered around poor customer service and their failure to respond to complaints, in addition to the lack of providing various banking services, in addition to the scarcity of the number of branches and ATMs. You can imagine that the total number of bank branches does not exceed 41 branches and 143 ATMs, according to the latest data issued by the bank.
“A big bank that has no response to it” was a phrase used by a customer who summarized his experience with Saype Bank, which revealed the extent of customer neglect that was overflowing on social media pages, to the point that one of them said that it was a disgrace to the Egyptian banking sector.
A customer mentioned his experience with the bank in his complaints, saying, “They have no system and no credibility, and I will file a case against them and inform the Central Bank of all the letters I have from their employees, and the letters, notices, and account statements that condemn them and prove that they are exploiting customers.”
Another customer added in his complaint: “Seriously, I hope everyone knows someone to ask about this bank. I sent a complaint to the administration of Sayeb Bank and I have the complaint number. I sent a complaint to the Central Bank of Sayeb Bank and the investigation is underway. I sent a complaint to the Prime Minister and it is being investigated.”
Of course, I have all the complaints numbers and I will not leave them alone.”
A third customer pointed out, “The management of Sayyib Bank and the bank’s customer service, and everyone who is responsible for Sayyib Bank is able to solve it. However, he is adept at placing obstacles and obstacles. Everyone harmed by the bank must seek to escalate his problem to the highest levels, because the bank’s job is supposed to facilitate within the limits of the law, not to make things difficult and violate the law.” .
Another customer reviewed his bad experience with Saype customer service and said, “What does a third-year insurance car mean?”
The debt for the remaining amount is fifty thousand. He wants me to be secure with the market price of the car, which is twenty thousand pounds, meaning half of the remaining amount. What logic is this…this is the logic of the text….but.”
Another said, “I am a committed customer in Sayeb Bank, with poor management and failed customer service at Sayeb Bank. I will not renew my trust in this bank, and I will not give up my rights.” Another victim responded to him, saying, “I am a committed customer with my installments on time, and I have to pay my installments for a few months and finish, and yet he wants me to be more secure in the price than Twenty thousand pounds
I want an official who has the authority to make decisions, not just the service agents who are double agents to comfort you on the phone and come back and tell you they are the ones who told me.”
Finally, a customer complained about the turbulent speed that characterizes Sayeb Bank, saying, “What do I mean by all of this? I would rather wait for 3 days to call them, and then every day I close and no one answers.”
All of the above are real complaints recorded on social media sites and in official records crying out for poor customer service and treatment in general, and when customers’ patience runs out to this extent, this is a testimony stamped with the seal of negligence and failure.
