In the world of banking, whoever stands in his place freezes, as its nature is continuous development, providing the best, and fierce competition between banks to attract the largest number of customers to increase the base of his financial activity. To this end, banks provide their best every day to satisfy their customers, and not only at the level of financial services, the development of financial technology, and facilitation for customers, but at the level of The human level, as the human factor is considered and is represented here by bank employees, starting from the president of the bank to the security worker who receives the customer at the bank’s door, and which approaches and surpasses the service of five-star hotels in its services to customers. This happens in all banks to varying and similar degrees. However, an exception to the rule is the Bank of the International Arab Banking Company (SAIB), which is light years away from its closest competitor in terms of banking and human services, so dealing with it has become a piece of suffering, which is what has been recorded in customer complaints.
The follow-up unit at Banker received many new complaints from customers disputing the bank, which is supposed to provide them with all the banking services they need. Most of the complaints revolved around mistreatment by customer service, which is an indefinite name, in addition to the bank’s modest financial services, which placed it at the bottom of the banks. In terms of development, diversity of services and spread.
The Banker Follow-up Unit reports some of these complaints, which the owners documented in their complaints or through specialized pages that collected victims and those affected by Sayb.
A customer says on the page for those affected by Sayeb Bank, which includes about a thousand members, “Our voice must reach any official. Sayeb Bank is dishonest. It is not trustworthy for any customer.”
Another said, “A bank that turns away respectable, committed customers does not win and keep a committed customer in order to bring him back again because of logic, sterile thinking, and great mismanagement.”
A third responded, “Why did the application open once and refuse to open after that? Its method is very difficult, and why don’t I send an OTP?”
Another described the humiliating treatment he received from the SAIB Bank service: “Peace be upon you, I want to cancel the Visa Credit Card of the SAIB Bank. I call customer service and sit by the hour and no one answers. Can I cancel it from the branch?”
The situation reached a point where Saib’s customers were making fun of his way of dealing with his customers. One customer said, “The hardest bank to deal with is called Caib Bank.”
Another gave a strange example of the state of chaos and primitiveness in banking work within Saybe Bank, saying, “A question for those with experience. Has anyone transferred money on my phone? I went to open a wallet in the important branch. After I opened the wallet, the Etisalat branch employee told me that the money entered a bank wallet. I told her that I did not have a wallet before.” This is the first time she said to me, “No, there is a wallet belonging to Sayeb Bank, and I do not know how to return my money. Can you please help me, and I am sorry about that.” “Prolongation.”
These were some of the examples of complaints that came from their owners, which raises questions about the reasons for the deterioration of banking and human services at the International Arab Banking Company Bank, or what is known as SAIB, and why things were left there to reach this degree.. Is there an answer?